Notifications have to be switched on in two separate places before anything reaches you: your device's own settings, and the Notification preferences in Workout Titan Coaching. If either is off, nothing arrives. This article covers both, and what to check when they still do not.
The three types
Each can be turned on or off on its own, and each means something different depending on whether you are the coach or the client.
- Exercise updates: coaches are alerted when clients post updates, and clients are alerted when their coach updates an exercise.
- Exercise completions: coaches are alerted when clients complete exercises, and clients are alerted when their coach completes one.
- Messages: coaches are alerted when clients send messages, and clients are alerted when their coach does.
Step 1: turn them on in the app
1. Open Manage account.
2. Choose Notifications.
3. Turn on Push notifications. This is the master switch, and the three types below it do nothing while it is off.
4. Turn on the types you want under Notification preferences.
There is also a Show read notifications switch under Filtering. That one only changes what the notifications feed displays. It has nothing to do with whether alerts are delivered.
Not the Notifications tab. The tab at the bottom of the screen is the feed, the history of what has already come in, grouped by Today, Yesterday, This week and so on. The settings are in Manage account, not there. "Reading the notifications feed" covers the tab itself.
Step 2: turn them on for your device
iPhone and iPad. Settings, then Notifications, then Workout Titan. Turn Allow Notifications on, and make sure at least one of Lock Screen, Notification Centre or Banners is ticked. With all three off, notifications arrive silently and invisibly.
Android. Settings, then Apps, then Workout Titan, then Notifications. Turn on the main switch and any categories listed beneath it. The exact wording varies by manufacturer.
Still nothing arriving?
Battery optimisation, on Android. This is the most common cause by some distance. Aggressive power saving stops Workout Titan waking up, so notifications either arrive hours late or not at all. Find Workout Titan in your battery settings and set it to unrestricted.
- Check a Focus mode or Do Not Disturb is not silencing them.
- Confirm you are signed in on the device you expect the alerts on.
- Restart the device. It clears most temporary registration problems.
- Update Workout Titan. Push registration changes between releases, and an old build can quietly stop receiving.
If a preference will not save you will see "Couldn't update notification preferences". Nothing is half-applied when that happens. Check your connection and try again.